FAQ

Where are you located?

We are located in Barrie, Ontario, CANADA

Do you have a phone number you can be reached at?

We are an online store so we prefer email communication. This allows us to spend more time filling your orders and keeping our store up to date. If you have questions please send us an email and if we cannot assist you through email communication we’ll be happy to arrange a phone call with you.

Can I pick up my order?

Yes! If you live in the Barrie area and would like to pick up your order, contact us for a pick up code to use when checking out. We will then email you to arrange a pick up time.

Do you ship worldwide?

Sorry at this time, we are only shipping to CANADA only. We will be planning for International shipping in the future.

What if an item(s) is on pre - order?

Some product(s) are on PRE - ORDER (see product title/description section) as they are new releases from companies like Lawn Fawn, Sunny Studios and Your Next Stamp. They are avaialble for purchase on pre-order when you see them on our website and shipped to us within the following couple of weeks and then shipped out to you as soon as possible. 

What if an item(s) is back - ordered?

Due to high demand, some products are on BACKORDER (see product title/description section). All purchased back ordered items will be ordered from Lawn Fawn and Sunny Studios on the first of the following month. Shipping wil be approximately 2 -4 weeks as some delays may occur from the customs clearance process. Your Next Stamp products will ordered as soon as possible and be shipped in approximately 1 -2 weeks. Please contact us for more details.**

What if something is Out of Stock?

Any OUT OF STOCK items or anything you can't find on our site, you can contact us and we will check for product availablity, make it available to purchase then order it in and notify you of an approximate arrival and shipment date. 

What if I click on a link to another website?

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

 

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